Team One Services - Task Management

Task Management

Task Management Presentation

Achieving Operational Excellence

Achieving Operational Excellence

Running your business on a day-to-day basis is comprised of many different small decisions. While none of these decisions will make or break your business, they each can make a tremendous difference in how much time you have to get your "real" work done-focusing on the big picture. The wrong procedure or worse, no procedure, can influence greatly how harried and tired you are at the end of the day and more importantly what your customers are observing.

Consistent Customer Service

Hundreds of tasks need to be accomplished on a daily basis, and are they getting done?
If the same customer entered your business every day, would they notice the consistencies of service and the environment?
Do your employees make decisions based on what 'needs' be done rather than what they 'want' to do?
Are the daily routines established and prioritized so every employee feels accountable and accomplished at the end of the day?

Employee Task

Task Manager identifies, prioritizes, and assigns employee tasks based on customer volume.

Weekly Employee Prioritized Task List

Efficient and Effective Use of Employee Time

Efficient and Effective Use of Employee Time

Labor efficiency is an area that can always use some scrutiny. Making the most efficient use of employees' time on the job is a significant way to decrease costs and increase profits. Team One Services can show you how to determine and list all of the tasks required to get every job done for your small business. Then, categorizing those tasks into daily definable lists to be accomplished into a Task Master format creates the most efficient use of time for every employee. Many options are available to best meet your needs.

Task Master Focuses on:

"What" needs to be done by identifying all the tasks
"When" it needs to be done by determining the priority and frequency
"Who" does it by assigning responsibility

Benefits:

Consistent customer delivery
Balanced workload
Reduced employee training time
Reduced labor cost and increased profitability

Enter Daily Customer Counts and Adjust Individual Task

Task Management Implementation Process

Task Management implementation process, 1 to 4 days.

Store observation of customer traffic & employee duties.
Task list generated from observations that identifies, prioritizes store task for all shifts and all employees
Team One to balance employee task to store customer volumes for every day for each shift
Review task list with store personnel and assign responsibility for every day for each employee and shift
Team One trains manager software utilization and maintenance
Team One supports the introduction of concept to employees
Q & A support

Materials You Will Receive:
Task List Template
Task Master CD with client data
Employee folders for each employee/each shift

Task Management Success Story

Task Management
Success Story

With every employee task identified, prioritized and assigned it eliminates an employee picking and choosing what they want to do - instead of doing what needs to be done when it needs to be done
Knowing the amount of time it takes to do every employee task eliminates the "I don't have enough time to do this"
Combining customer volume with time studied employee task took the guess work out of labor schedules (looking good at both non peak and peak customer volumes)
Checking employees previous day task provided us a means to follow up with who was doing the work and who was not
With employee task completion now being attainable, task routines became non thinking and employee focus returned to the customer
Focusing now on only the "how to", new employee training is cut in half
Labor cost were reduced by over $4,000 the first year

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